ActionCOACH Business Coaches offer workshops to educate your team in the business of doing busines... and help you reduce customer drop-off due to perceived indifference.
SeminarCLUB Business Workshops
Choose from a number of “Essential Tool” from ActionCOACH designed to meet the needs of every business with a variety of seminars packed with proven systems and strategies to help you transform your business today...
SeminarCLUB - SalesRICH
If you're serious about making massive profits from your business, you'll want to put your entire Sales Team through the simplest, and most powerful sales training ever developed, which is SalesRICH.
Forget the "pushy" or "too soft" sales techniques of the past. SalesRICH will arm your team with the knowledge and skills to get them performing beyond your wildest expectations.
SalesRICH is a full-day workshop that will have your team firing like never before. SalesRICH will give your team the essential sales tools that will have them performing at their peak - day in and day out.
SalesRICH will teach your team how to sell to the four key personality types, how to get the customer to "sell themselves" and how to overcome ANY objections. Learn how to set up a sale from the first contact, how to ask great sales questions and ask for the sale time after time.
This in-house training program can be run with you and your entire team, or you can send a few of your team to one of our regular public workshops. You will hardly recognize your own Sales Team as they assume a confidence that comes from knowledge, skills, techniques and a true understanding of what makes a top salesperson.
You can't afford not to put your entire Sales Team through this training program. So get ready to have money flooding into your bank account.
What people are saying about SalesRICH:
"I've attended a lot of seminars and can honestly say that I have received more information and ideas about the business side of things. You'll be pleased to know that I have doubled my income from just using a few of the ideas…"
- Maree - Mary Kay Cosmetics
SeminarCLUB - PhoneRICH
Just One-Day Will Transform Your Telephone into a License to Print Money
When you start to think of your telephone as a link between your customers' wallets and your bank account, you begin to understand the importance of using it effectively, and therefore the necessity of putting your team through PhoneRICH.
Even the most basic of tasks like how you answer the phone can and does dramatically impact on a customer's perception of your skill, worth, prices and overall professionalism.
You and your team will learn techniques for getting your prospects to commit; to buy right there on the phone. You'll also discover powerful scripts to make price shopping a thing of the past. Think of how many marketing dollars are wasted because the calls from prospects were handled badly or even worse not handled at all.
If you've ever had a customer say, "Thanks, I'll call you back," PhoneRICH is a training program is a must.
So you can either bring one of our Coaches in-house to train yourself and your team or come along to one of our regular public workshops and get everyone's sales and telephone courtesy up to standard.
SeminarCLUB - TeamRICH
ActionCOACH's TeamRICH is the most exciting full-day training you will ever run in your business. By the end of the day your highly-motivated and focused team will charge out the door, ready to perform above and beyond your wildest expectations.
You'll learn the 6-keys to a winning team, how to build a supportive and productive culture, their various working styles, and should you choose to run an entire team weekend, you'll get practical hands-on experience of each and every factor as well.
You and your team will also discover how to effectively communicate with each other, how to work with and show respect for others, and just as importantly, how to continually maintain self-respect.
This workshop isn't for everyone. Only those who are truly ready to have their team take over the lead should even consider it. This workshop can only be run in-house, over either one or two full days.
Absenteeism will be a distant memory as you, your team and your customers look forward to spending time in your business. This is possibly the most powerful and entertaining workshop on the planet.
What people are saying about TeamRICH:
"Having you run a one-day team building workshop with my staff was the best thing we have done in a long time. I really didn't expect such a big change in attitude and team work after just one day."
- Ian Palmer - Integrity in Business
SeminarCLUB - ServiceRICH
Raving fans are customers who are so over the moon with your business and the service you provide that they will not only tell all their friends and colleagues about you but, actually bring them to you and help you make sales to them...
It's a frightening fact of business life that we spend six times as much money attempting to attract new customers to our businesses than we do to up-sell, on-sell and generally over service our existing customers.
Another frightening fact... 68% of customers who stop buying from an organization does so simply because of a perceived indifference. The business actually didn't do anything wrong, the customer just thought the organization didn't care enough!
How would you like your customers to shout your name from the rooftops telling people that if they're not dealing with you, they're missing out on something awesome! Here are some simple tips that you can introduce in your business today. They will help you keep your customers coming back, bringing their friends with them.
- Send them thank you cards
- Sell them everything they need to gain maximum benefit from the purchase
- Use their name frequently
- Call them up just to make sure everything is going well
- Call them up when something new arrives in stock that you know they would like
- Follow up & follow up again
- Under promise and over deliver
This workshop will show you how to never have another “satisfied customer” and create “Raving Fans!”
6 Steps to a Better Business
This seminar is designed for every business and will take you through each step to climb the ladder of business growth and have a commercial, profitable enterprise that works without you ...
In business today it's not a luxury to have a Business Coach, it's a necessity.
The “6 Steps to a Better Business” seminar will both inform and entertain you. This workshop is designed for every business and will take you through each step to climb the ladder of business growth and have a commercial, profitable enterprise that works without you ...
You can't have a business that works without you as the owner until you first have a business that works, and prior to that, it's got to both commercial and profitable. By attending this seminar, you will see how your business will grow through the 6 steps:
Five Steps to Super Profits
There are truly only five ways to multiply your business profits ... and yet most business owners make these three simple mistakes ...
In fact, almost 98 out of 100 business owners who come to us ask for help with either “More Customers,” “More Revenues” or “More Profits” ...
Problem is, they have the wrong focus ... here's what we mean ...
The ActionCOACH Business Coaching Chassis …
Most business owners only want to work on the three areas of the chassis that refer to results (Customers, Revenues and Profits) ... and not the five areas that can transform your business into a profit powerhouse.
Let’s explain the parts of the chassis your ActionCOACH will work on with you...
1. Your Number of Leads
The total number of potential buyers that you contacted or that have contacted you in the past year. (Also known as prospects, enquiries/inquiries or potentials). The major problem is that most business people confuse responses or the number of potential buyers, with results.
Just because the phone is ringing doesn't mean the cash register is.
It is very important to test and measure how many leads you get each month as well as where they come from.
2. Your Conversion Rate
The percentage of people who did buy versus those who could have bought.
For example, if you had ten people walk through your store today and you sold to only three you'd have a conversion rate of three-out-of-ten or thirty percent.
When we ask the average business owner about their conversion rate, they take a stab in the dark, and tell us it's between sixty and seventy percent.
We get them to measure it, and most times we find that it's more like twenty or thirty percent.
You should feel great, in fact, you should be excited, because if you're getting by at twenty or thirty percent, imagine how well your business would be running at sixty or seventy percent.
Remember, double your conversion rate and you've just doubled your sales.
So... Number of Leads x Conversion Rate = Number of Customers
Number of Customers: This is the total number of different customers you deal with. Remember it's not about getting more customers (you can't change that number directly). It's really about getting more leads and then improving your conversion rate. These are the variables you and your ActionCOACH will work on that will lead to you achieving amazing results.
3. Your Number of Transactions
Another of the five main variables. Some of your customers will buy from you weekly, others monthly, others on the odd occasion and others, just once in their lifetime. What you want to know now is the average. Not your best and not your worst, but the average number of times a customer buys from you in a year.
Once again, here's another gold mine; most business people never collect a database of their past customers, let alone write to them, or call them and ask them to come back.
4. Your Average $$$ Made
Here's one variable that at least some business owners do measure. Once again, some might spend $5,000, some just $5, but the average is what you're after.
Just a few dollars on each and every sale could be all it takes. Add up your total sales and divide it by the number of sales.
So... Customers x Transactions x Average $$$ Sale = Revenue/Turnover
Revenue/Turnover: Another result. Most business owners know the answer to this one. Yet they most probably have no real idea as to how they got to it. Of course, you want more of it, but you can't get more revenue/turnover. What you can do is get more transactions and a higher average dollar sale from the total number of customers you deal with.
5. Your Margins
This is the percentage of each and every sale that's profit. In other words, if you sold something for $100 and $25 was profit, then you've got a twenty-five percent margin. Remember, this is after all the costs are taken out. This is potentially another little goldmine you and your ActionCOACH to tap into.
So...Turnover x Margins = Profit
Profit: Another result that every business owner wants more of, not realizing you can't get more profit, but what you can do is get greater margins on the revenues you've got.
And that's it. The business chassis is the basic model that dictates the profit levels of every business on earth. By simply breaking down your sales and marketing efforts into these five areas and understanding how each affects the other, you're halfway there ... and, most definitely way ahead of ninety percent of businesses out there.
Remember that your ActionCOACH has at least 344 different ways, (about fifty or sixty for each of the five areas) to help you multiply your profits … Contact ActionCOACH today to see how just a few small changes in each area can impact on your bottom line.
What people are saying about 5 Steps to Super Profits:
"(It) will make you question the clarity of your own business thinking."
- Michelle Charlton - Algeser Court Flowers
Leverage Game Nights
The Rewards Start Flowing The Moment You Start Playing ... A breakthrough in education, Leverage: The Game of Business , will teach you more in three hours than some business courses do in three days.
This remarkable game promotes fun and learning while imparting the principles of becoming an amazingly successful business person. But be warned, this game will alter your perception and open your mind to what's truly possible within a business. You'll want to play it again and again because it will set you up for a lifetime of business success.
Played by people of all age groups, by business people and non-business people alike, Leverage is a breakthrough in "Edutainment." Leverage is revolutionizing business learning, it is simple and fun but it has the ability to massively increase a player's knowledge. The most common comment we get from people playing Leverage is "I thought I knew a lot, and just by playing a simple board game I have realized I have a long way to go…The knowledge I've gained from playing Leverage will make me thousands. Thanks for the lesson."
Get the edge over your competition by having fun ... invest in Leverage: The Game of Business today!